Refund Policy
This Refund Policy applies to StateClaimAI.com report credits, packs, subscriptions, and team plans purchased through Paddle.
1. Merchant of Record
Payments for StateClaimAI.com are processed by Paddle.com, our Merchant of Record and reseller. Paddle handles payment processing, tax, invoicing, and refund processing for purchases made through checkout.
2. Refund Window
You may request a refund within 14 days of the original purchase date or subscription renewal date.
3. Refund Requests
Refund requests are handled in accordance with Paddle's refund policy. StateClaimAI.com does not add additional refund restrictions, usage exceptions, or a shorter refund window to Paddle's refund policy.
4. How to Request a Refund
To request a refund, contact Paddle buyer support or email [email protected] with the account email, order email, and approximate purchase date. Do not include full card numbers.
5. Processing
Refunds are processed by Paddle back to the original payment method. Bank, card, or payment-provider processing times may vary.